Project Manager (Call Center) at Datafin Recruitment


A dynamic financial services group is seeking a solution-focused Project Manager (Call Center) whose primary role will be to lead the delivery of projects within its operations program. A key area will be robotic process automation (RPA). You will be expected to be successful in introducing changes to the business from project initiation to project closure. The ideal candidate should possess an appropriate bachelor’s degree or above with certification in project management, have 8-10 years of experience in a similar role with a proven track record of delivering multiple complex projects simultaneously, understand ICT functional areas, broad knowledge of commercial and financial products and a working understanding of systems development and product life cycle, database and systems design.


  • Coordinate the project to achieve project objectives ensuring delivery is on time, within budget, in accordance with the requirements and expectations of the project sponsor and business owner.
  • Facilitate project delivery by following the project office methodology through the following phases –
    • Preliminary – Support the Sponsor and the Business Owner in the validation of the Business Case and the key success criteria.
    • Preparation – Define the project and complete the project definition document, complete the necessary governance, stakeholder analysis and risk assessment and prepare the project launch.
    • Elaboration – Launch the project, facilitate the design and validation of the solution, build a detailed project plan, a resource plan, a budget (as well as a financial validation) and set up the project structure.
    • Construction – Coordinate business and technical workflows to meet project requirements based on scope, time, cost and quality objectives.
    • Transition – Execute a detailed transition and implementation plan, including post-implementation testing and validation.
  • Support business transition management by ensuring that business changes resulting from the affected project(s) are managed in a manner that minimizes business disruption.


Skills –

  • Relevant and applicable bachelor’s degree or higher with certification in project management.

Experience/Skills –

  • 8 to 10 years of experience as a project manager with a proven track record of delivering multiple complex projects simultaneously.
  • Experience in financial services and/or retail.
  • In-depth knowledge of commercial and financial products.
  • Thorough knowledge and understanding of best practices in project management methodologies.
  • A working understanding of the system development lifecycle and product, database, and system design lifecycle.
  • Understanding of ICT functional areas such as development, infrastructure and service management.
  • Excellent presentation and facilitation skills with the ability to drive decision making.

Advantageous –

  • Experience implementing projects in a call center environment or using RPA.
  • Business analysis degree or exposure.
  • Experience in an Agile environment.


  • Business acumen and commercial sensitivity.
  • Ability to work on multiple complex workflows simultaneously and deliver under pressure.
  • Strong stakeholder management skills with the ability to proactively manage expectations, risks and issues.
  • Disciplined prioritizer with excellent planning and organizational skills.
  • Analytical, conceptual and creative problem-solving skills.
  • Excellent communication and negotiation skills.
  • Ability to easily adapt to changing circumstances and priorities.
  • Able to assimilate new information (both technical and process) to understand the requirement.
  • Strong organizational skills with strong documentation and reporting abilities.
  • Considers the big picture and gets involved in the technical details when necessary.
  • Strong leader and team player.
  • Systematic and integrated thinking.
  • Good judgment and decision making.

Although we would really like to respond to every application, if you are not contacted for this position within 10 working days, please consider your application unsuccessful.


When applying for a job, make sure you meet the minimum job requirements. OnlySouth African citizens will be considered for this role. If you are not at the stated location of any of the jobs, please note your relocation plans in all job applications and correspondence. Please email a word copy of your CV to [Email Address Removed] and mention the reference numbers of the works. We have a job listing on [URL Removed] Datafin IT Recruitment – Jobs in Cape Town.

Desired skills:

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About Byron G. Fazio

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