Lead Experience Designer – Technical.ly

Job Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united to provide the best experience to our customers. We work together every day to foster an inclusive work culture where all of our employees feel respected, valued and have the opportunity to contribute to the success of the company. As an Experience Design Lead within PNC’s ACFR Strategy & Innovation organization. This is a remote post in the Pittsburgh, PA market. Surrounding markets can be considered. In-person activities may take place periodically depending on business needs.

We are looking for an Experience Designer Lead to join PNC Bank and our ALM, Capital Markets, Risk and Finance (ACFR) Strategy & Innovation team. As part of our team, you will work with different companies to help redesign their solutions to focus on their customers and the tasks at hand. Transparency, high engagement and collaboration are important dynamics that you will need to bring to the team.
In this role, you will:
• Define problems and goals, map user flows and prototype interactions
• Apply your UI/UX skills on new prototypes and established solutions
• Conduct user observations, research and analysis to understand challenges faced
• Use quantitative and qualitative data to inform your designs
• Facilitate internal and external brainstorming and design sessions
• Work closely with stakeholders and developers to collaborate and implement designs
We believe you will be more successful if you:
• Are a natural collaborator and an excellent communicator, able to present ideas and explain your thought process in a large team environment
• Believe that iteration is the best path to improvement and can quickly adapt to change
• Defend the interests of users and inspire a culture of design thinking
• Can manage details of multiple projects with different deadlines
• Take initiatives and act on improvement opportunities
• Seek to learn from your team and teach us in turn

job description

  • Transforms complex tasks into intuitive, accessible, and easy-to-use designs throughout the experience lifecycle, from first user to expert.
  • Leads and guides the discovery of customer and business needs through contextual inquiry, generative and quantitative research. Uncovers latent customer needs and creates a vision to meet those needs.
  • Sets design direction and strategy. Leads others to execute visual, informational, interaction, and service design elements of the initiative that meet business and customer needs and delight customers. Communicates initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes, and other media.
  • Sets usability direction for new and existing products, makes adjustments to align with changing customer expectations.
  • Establish research methods and strategies, conduct studies and present results that will improve the customer experience.
  • Trains and mentors junior staff; Assists the management team in training new employees.

PNC employees are proud of our reputation and we expect our employees to be:

  • Customer-centric – Know the values ​​and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage this information to create customized customer solutions.
  • Risk management – Evaluate and effectively manage all risks associated with their business objectives and activities to ensure they adhere to and support PNC’s enterprise risk management framework.


Business Analytics – Knowledge of technologies, techniques and practices for evaluating business performance data; ability to analyze business performance using advanced statistical methods to justify and guide future business planning decisions.

Creativity – Knowledge of approaches, tools and techniques to promote creative and original thinking and the ability to apply this to a variety of business situations.

Design Thinking – Knowledge of the concepts, principles and processes of design thinking; ability to use knowledge in the design of new products and services and even to improve the functioning of the organization.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively convey, receive and interpret ideas, information and needs through the application of appropriate communication behaviors.

Graphic Visualization – Knowledge of visualization tools and techniques and the ability to create visual images of ideas, concepts and physical objects to communicate abstract or concrete messages to a target audience.

Group Facilitation – Ability to design and facilitate a group process, obtain input from group members, stimulate focused group discussion, and achieve the desired outcome.

Product Development Life Cycle – Knowledge and ability to develop products and bring them to market.

Requirements Analysis – Knowledge of methods and techniques for obtaining, analyzing and recording functional and non-functional requirements required of the business; ability to analyze these requirements to ensure the success of a system or software development project.

Solution Development – Knowledge and ability to assess customer needs and provide solutions.

User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, perceived positively and used by customers.

User Interface Design – Knowledge of activities, practices, deliverables and considerations; ability to design effective graphical user interfaces for conveying information to the client’s workstation.

Professional experience

Roles at this level typically require a University/College degree, with 5+ years of relevant industry experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.



Additional job description


PNC offers its employees a full range of benefits to meet your current and future needs. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a health savings account feature); dental and vision options; employee and spousal/children’s life insurance; short-term and long-term disability protection; maternity leave and parental leave; paid holidays, vacation days and occasional absences; 401(k), retirement and stock purchase plans; dependent care reimbursement account; supportive care for children/elderly; adoption assistance; educational assistance and a strong wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New on PNC.

Disability accommodation statement:

The PNC workplace is inclusive and responsive to individual needs. If you have a physical or other disability that may require accommodation, including technical assistance with the PNC Careers website or the application process, please call 877-968-7762 and select Option 4: Recruitment or contact email us at [email protected]

Hours of operation for the Human Resources Service Center are Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunities to qualified individuals regardless of race, color, gender, religion, national origin, age, sexual orientation, gender identity, gender, disability, veteran status or other categories protected by law.

California Residents

Refer to California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in connection with our employment practices.

Apply now

About Byron G. Fazio

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